What an AI receptionist is
An AI receptionist is software that answers inbound calls in natural language and completes the reason for the call, rather than taking a message. It books and reschedules appointments, answers routine questions, and routes anything clinical or urgent to a human.
In a medical office it works alongside the front desk: it absorbs the calls that come during lunch, after hours, and in surges, so no call rings out to voicemail and staff are freed for in-person patients. Because it handles patient information, it must operate under a signed HIPAA BAA.
A healthcare AI receptionist like Rivvi answers 24/7 from a branded number in the practice's area code, books directly into the schedule, and hands off cleanly to a person when a call needs one. It can be tried on a free 14-day trial, with the BAA included from day one.
AI receptionists, answered
How does an AI receptionist work?
An AI receptionist answers the call, transcribes and understands the caller's intent with a language model, then acts: it books or reschedules an appointment, answers a routine question, or routes the call to the right person. It works 24/7 and handles many calls at once, with no hold time.
Is an AI receptionist HIPAA compliant?
It can be, but only if the vendor signs a Business Associate Agreement and runs on HIPAA-eligible infrastructure. Patient calls are protected health information, so a BAA is required. Rivvi includes a signed BAA on its free trial, e-signed during signup before any patient data moves.
Can an AI receptionist book appointments?
Yes. A capable AI receptionist books and reschedules in real time by writing directly to the practice's schedule or CRM, rather than just taking a message for staff to action later. It confirms the time with the caller and can send a follow-up text.
How much does an AI receptionist cost?
Pricing varies by vendor and volume. Rivvi lets you start a free 14-day trial: it includes 3 seats, 10,000 conversation credits, a signed HIPAA BAA, and a branded number. No card to start; add a card before go-live. Cancel anytime. Paid plans add seats and a monthly conversation-credit allowance.
See it work on your own patients, free
Rivvi's free 14-day trial includes 3 seats, 10,000 conversation credits, a signed HIPAA BAA, and a branded number in your area code. No card to start; add a card when you pick a plan. Cancel anytime.
About 5 minutes to the first call.
- Today$0. No card.
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