Simple,
Seats plus a monthly pool of conversation credits. Credits meter per minute of conversation, a voice minute is about 40 credits and web chat costs less. Overage meters per credit and gets cheaper as you scale.
HIPAA BAA includedSOC 2 Type IITCPA opt-out honored
Every paid tier, priced in the open
Seats plus a monthly conversation-credit pool. Overage is billed per credit and the per-credit rate drops as you move up, so upgrading is strictly cheaper as volume grows.
Prices reflect the current self-serve plan catalog. Overage beyond the included monthly credits is billed per credit. Enterprise is priced per deal on committed volume and custom terms.
Pricing, answered
What is a conversation credit?
A conversation credit is a small unit of usage that meters per minute of conversation, not per call. A voice minute is about 40 credits; web chat costs less per minute. In plain terms, Launch's 60,000 credits is roughly 1,500 voice minutes, Basics is about 6,875, and Growth about 21,250, a monthly pool shared across your whole organization.
What happens if I use more than my included credits?
Overage beyond the included monthly credits is billed per credit, so a high-volume month never blocks outreach, it simply meters. The per-credit rate drops as you move up the ladder, so upgrading is strictly cheaper as volume grows.
How is Rivvi priced compared to hiring or an answering service?
A human answering service is priced per minute or per call and only relays messages during set hours. Rivvi answers 24/7 and resolves the call (booking, refills, routing) on a seats-plus-credits model, so cost scales with conversation volume rather than headcount or per-call fees.
What do I get on day one?
3 seats, 10,000 conversation credits, a signed HIPAA BAA e-signed during signup, and a verified branded number in your own area code. It is a working program on real patient data from the start, not a scripted demo.
Can larger organizations get custom terms?
Yes. Larger organizations move to an Enterprise plan with committed volume, custom per-deal seat and credit pools, and negotiated terms. Talk to us and we will size it to your operation.
Size your plan from real usage, not a guess
Spin up a workspace, point it at a patient list, and run one program end to end. HIPAA BAA e-signed in signup before any patient data moves.
About 5 minutes to the first call.
- Today$0. No card.
- Day 14Access pauses until you pick a plan.
- AnytimeCancel. Nothing to unwind.